Service Manager - Premium Hospitality & Customer Experience

Private Advertiser · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 28000000 - 31500000
Are you a seasoned Service Manager looking to elevate your career in the premium hospitality industry? We are seeking a dynamic and customer-centric professional to join our team in Bali. In this role, you will be responsible for ensuring exceptional service delivery and enhancing the overall guest experience. If you have a passion for hospitality and a commitment to excellence, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

Oversee and manage the service team to ensure high standards of customer service and satisfaction.,Develop and implement service policies and procedures to enhance guest experience.,Monitor and analyze service performance metrics to identify areas for improvement.,Train and mentor service staff to ensure consistent service quality.,Resolve guest complaints and issues promptly and professionally.,Collaborate with other departments to ensure seamless service delivery.,Maintain a clean and well-organized service area.,Ensure compliance with health and safety regulations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Tourism, or a related field.,Minimum of 5 years of experience in service management within the hospitality industry.,Proven track record of delivering exceptional customer service and guest satisfaction.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Knowledge of local culture and customs is a plus.,Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

Customer Service ExcellenceTeam LeadershipConflict ResolutionService Quality ManagementTraining and DevelopmentPerformance AnalysisHealth and Safety ComplianceMultilingual Skills
Siap Melamar?
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