Frontliner (Customer Service, Teller)

Join Bank Oke Indonesia as a Frontliner (Customer Service, Teller) and become the face of our brand! We are seeking dynamic and customer-focused professionals to deliver exceptional service to our valued clients. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about building strong customer relationships.

As a Frontliner at Bank Oke Indonesia in Jakarta Pusat, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism. You will handle a wide range of banking transactions, from account openings to loan applications, and provide personalized advice to help customers make informed financial decisions.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by greeting and assisting customers with their banking needs.
• Perform various banking transactions, including deposits, withdrawals, and transfers.
• Open and manage customer accounts, including savings and checking accounts.
• Process loan applications and provide information on available loan products.
• Handle customer inquiries and complaints, ensuring their satisfaction and resolving issues promptly.
• Maintain accurate and up-to-date customer records using our in-house banking software.
• Promote our banking products and services to attract new customers.
• Collaborate with the banking team to ensure smooth and efficient operations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or banking, preferably in a teller or front office role.
• Strong communication and interpersonal skills to build rapport with customers.
• Excellent problem-solving skills to handle customer inquiries and complaints effectively.
• Proficiency in using banking software and tools, such as our in-house banking system.
• Familiarity with banking regulations and products is a plus.
• Ability to work in a fast-paced environment and meet daily targets.
• High school diploma or equivalent, with a banking certification preferred.
• Must be fluent in both written and spoken Indonesian.

🛠️ Keahlian

Lowongan Terkait